I loved my experience at the Alfa store. Sami and his sales team really took care of me and were patient with my car purchase
Luis Vega and Jonathan lovers were amazing to work with, they explain and made everything very easy . Looking forward a great Sales guy contact Vega
Everyone was very helpful and answered all our questions. Andrew knew a lot about the car we went to see and eventually purchased. Great dealership for sure.
Danny from service was excellent and kept me informed on the status of my vehicle. He was a pleasure to work with. He also assisted with a warranty inquiry that I’m sure he will continue to keep me updated.
Reasonable prices ,Good car fast service very good experience overall good job guys !! I will recommend all my friends that is he way a dealership should operate helping the customer and doing everything not to lose them Kobi
Nice reps to work with. Efficient and convenient to complete 100% of the process remotely. Loved the home delivery of my car where they swapped and took my trade-in vehicle all at the same time. Thank you RWARMF!
Thanks everyone, I was not expecting to get a new car when I arrived, I just wanted to know what I should do with my old lease that was up, and I cannot say how easy they made it, I have a new 2020 Alfa Gullia and love it !! The whole team made the experience easy and friendly. this is the second car I have leased and I'm sure it won't be the last.
Took a while to get my Giulia delivered, but it is absolutely perfect! Swan and the whole team at Russell Westbrook are amazing! Will definitely come back once my lease is up.
Working with Max and Patrick was great! Great experience and fast service. Paul in finance was terrific as well. Thanks your team was friendly and professional.
Swan was easy to work with, and very helpful! He was knowledgeable and authentic. We would definitely buy another car from him! The finance Manager was also very helpful!
Provided exceptional service from my initial phone call from looking to commiting to Jonathon professionalism to lease me 1st Alfa Romeo Car. Dan was also great to deal with my final paper work and finance process. My lease was negotiated over the phone and hand shake was done through text message and when I got in Finance everything was same as over the phone deal. Again thank you....
Luis Vega and Jonathan lovers were amazing to work with, they explain and made everything very easy . Looking forward a great Sales guy contact Vega
Clean and quality cars. Excellent customer care. Masks and social distance in effect. Prices were below Blue Kelly Book. Competitive APR financing. Check them out.
Amazing. I enjoyed my car buying process with the team here and their service department is also amazing. I enjoyed a free car wash after they changed my oil. Everything was awesome from their text communication, and service time.
This is my third Giulia and the second I have purchased with the excellent team. There is a reason they are Number 1. That reason is this: They are the best! Start to finish professionals that are courteous and make the experience fast and fun. There is no better car for the money and no better place to buy a Giulia!
Cesar helped me find my dream car at Alfa Romeo and I couldn’t be happier. He was so informative and helped me get an amazing deal. Thank you so much Cesar!
Nice dealership and customer service. The salesman was very knowledgeable and informative. The deal was fast and efficient. The lady in the financial department was great as well.
Dan Orel in finance was awesome. Most dealership finance guys are the pushy ones - the ones who upsell you and work the hard sale on you over and over until you want to call a manager to tell the finance guy to back off. Dan isn’t that guy. He did his job - he presented the options carefully and professionally, and listened to what we wanted and didn’t want. He’s a great salesman, but also made us feel listened to and respected.
Cesar was our salesperson and was courteous, responsive, professional, and most importantly not pushy. Dan in finance was awesome - went over everything but was also not pushy (that’s where the dealer usually upsells you, and Dan wasn’t that guy - he did his job, and presented the products and services professionally, and listened to what we wanted and didn’t want without being unprofessional or pushy).
Excellent service by Cesar and Daniel. They were super busy but got me in and out of the dealership in no time. Would recommend this dealership to my family.
I loved my experience at the Alfa store. Sami and his sales team really took care of me and were patient with my car purchase
Admittedly I am not the easiest customer to appease. Swan was the best sales person I have dealt with (auto or otherwise). Great to work with! I most appreciated his transparent style and the length he will go to make a customer happy. A+++++
Swan did a great job getting us the vehicle we wanted and at the price we loved. He was very straightforward with us and we will continue to do business with him.
Excelente servicio y no tardaron nada mucho en hacer todo papeleo me hicieron sentir muy seguro a mi y mi familia sobre todo con los requisitos de seguridad.
Took a while to get my Giulia delivered, but it is absolutely perfect! Swan and the whole team at Russell Westbrook are amazing! Will definitely come back once my lease is up.
Paola was great to work with, even delivered the car on her day off!! Extremely happy with service and vehicle. First time purchased vehicle site unseen, and couldn't be happier. Jeep was in immaculate condition!
A good service: I arrived with a small problem, but thanks to guys vigilence we discovered fatal problems with engine that could cause great expenses.
Dealer is professional, receptive and made my lease process easy. Super professional finance and sales people. Safe and attentive. Love our sales guy Brandon Carter
Brandon was truly incredible to work with. To be honest, this is the best car buying experience I have ever had. I will definitely be back to work with him!
I didn’t get my 2nd key. Left a bunch of messages to Brandon but never got a reply. My stelvio N ring has an issue with the shifter bezel coming off but no follow up from them. Buying was a breeze tho. After sale costumer service really needs improvement.
I loved my experience at the Alfa store. Sami and his sales team really took care of me and were patient with my car purchase
Danny from service was excellent and kept me informed on the status of my vehicle. He was a pleasure to work with. He also assisted with a warranty inquiry that I’m sure he will continue to keep me updated.
Amazing. I enjoyed my car buying process with the team here and their service department is also amazing. I enjoyed a free car wash after they changed my oil. Everything was awesome from their text communication, and service time.
I really love the Alfa Romero dealership! The sales representative and the sales manager were. Very professional, knowledgeable and approachable. I was amazed from the service I received. I was very welcomed. Everyone must go and check them. An awesome experience.
Luis and the team were excellent, extremely helpful, and very welcoming. I would highly recommend this dealership for anyone looking for some Italian flare in their vehicles. They were able to turn around a deal within 90mins and I drove off the lot very happy in my new Stelvio!
I loved my experience at the Alfa store. Sami and his sales team really took care of me and were patient with my car purchase
We have a pleasant experience with the sales crew. Everyone was helpful and kind . We actually didn’t think would end up buying a car when we walked in . We came for a test drive . I would have given a 5 if I would have gotten the price more down.
Reasonable prices ,Good car fast service very good experience overall good job guys !! I will recommend all my friends that is he way a dealership should operate helping the customer and doing everything not to lose them Kobi
I absolutely enjoyed the service I received from my arrival to My departure. I left a very happy customer, I will be a returning customer for sure. A big thank you to Luis Valdez.
I really love the Alfa Romero dealership! The sales representative and the sales manager were. Very professional, knowledgeable and approachable. I was amazed from the service I received. I was very welcomed. Everyone must go and check them. An awesome experience.
Everyone was very helpful and answered all our questions. Andrew knew a lot about the car we went to see and eventually purchased. Great dealership for sure.
Having to pay for the tire, tracking and paint package was very upsetting. Dealership is not in a ideal location, it's congested being that it's right in the side walk, also music is a bit high inside, bathroom is dirty and needs repairs.
This was a very easy and steamlined process! The very respectfull and accomadating staff made my car buying experience delighfull and enjoyable! I recomend Westbrook autos to everyone!
We had a horrible experience at Westbrook Alpha Romeo in Van Nuys CA. After agreeing on sale price, 2000 deposit was taken to hold the car until next day, we asked to have all paperwork ready to go to sign at a specific time, we came and waited patiently for over an hour, because of course nothing was prepared. Finance manager knew nothing about the deposit, had to go back to PATRICK sales manager multiple times to ask about the details of the agreement etc... It seems that their workflow is flawed. This is not the biggest issue; we took delivery of the car and we noted plastic wrap around the sill of the doors during our test drive, sales person advised us that the car will be cleaned and plastic will be removed prior to delivery; we took delivered the car in the evening, so multiple scratches were noted on the sill of the rear passenger door left side, with what appears to be an attempt to buff and hide the scratches by the dealership, we immediately contacted the sales rep. Andrew Herrera who is- by the way- is GREAT and the only genuinely good person in this gang. Andrew asked us to bring the car for scratches repair - A BRAND NEW CAR with scratches???!!!!! we paid for a flawless brand new vehicle, we were upset to say the least, they took the car, and we were given a lower model sedan, which below the standard for a luxury car company, you always give loaner which is either the same model or higher, but again clear evidence of lack of care, lackadaisicalness and poor judgement, I think there is also an undertone of take it or leave. We demanded to talk to the sales manager who after a few calls obliged and said we will switch the car with a Stelvio. The car was in the shop for a week to be PAINTED ?!!!! We demanded compensation for our inconvenience and sale of defective car, asked for the dealership to cover end of lease wear and tear and service of the car for the length of the lease as well as tinting the car; honestly I only asked for this because I wanted the General manager to respond to my requests to talk to him to discuss the situation; of course he did not bother to call or reach out to apologize or offer any solutions. I got a call from the Sales manager Patrick who said" I spoke to the general manager and what you are asking for is ridiculous and absurd; cars get scratched all the time and we fix it and sell them, we fixed your car for free even though you brought it back after it left the lot, we don't know if the scratch happened in our possession or yours, but we took care of it anyways; we will not be offering anything else, we need our loaner back, come get your car it is done. Again very rude, unprofessional and complete lack of customer service skill, he should not be in this business, if he worked for me, he will be gone!!! We came to pick up the car, still no general manager contact, we noted the car to have defective parking light or alarm notification on the dashboard, had to bring the "NEW CAR" back for another check 10 minutes after we drove it out of the service department. I became extremely upset and asked again to speak to general manager RICK but to no avail. I decided to post a review on yelp of my experience; finally RICK decided to grace us with his presence and called me to tell me that he feels it is better to cancel the deal, I advised him that I will likely do that, since then I was not able to talk to RICK or anyone at the dealership. I will be seeking legal advise.
Andrew Herrera helped me choose the car that I wanted. I’m very happy I chose Alfa Romeo in van Nuys and definitely recommend to others
Luis Vega and Jonathan lovers were amazing to work with, they explain and made everything very easy . Looking forward a great Sales guy contact Vega
I fell in love with a car at Russell Westbrook and leased with terms that best suited me without the hassle, but with a tin of patience & care. Perfection!
Nice, clean, professional dealership. Attentive customer service. Vega was a pleasure to work with, and made the process very seamless. 10/10 recommend working with him!
Nice reps to work with. Efficient and convenient to complete 100% of the process remotely. Loved the home delivery of my car where they swapped and took my trade-in vehicle all at the same time. Thank you RWARMF!
Luis vega was respectful and professional. And Daniel seemed conspicuous. Then environment was welcoming and it felt no judgment was given. Overall a good experience.
Vahag was extremely professional and helpful and made it happen for us - he's definitely a star player all should seek working with. Everyone else was kind and accommodating, thanks team!
Thanks for service. Really I appreciate Your perfect job. Currently the JULIA is running like brand new. To all of you who got involved in this I would say again, a perfect job is done starting with Jacky.
They replace my windshield but they use a cheap one i take the car to lexus dealer and they toll me that i call them twice after i told them they got me on hold for long time and then hung up
Excellent customer service and super professional team and a fast process Very friendly and helpful personal I will reference this dealer as much as I can
My very first Alfa Romeo ever! The staff were super friendly and welcoming. Vahag was so helpful and made sure the buying process was fast and easy.
Great Car buying experience! Daniel from Finance was awesome! I am glad I went to Thr dealership. I was out in a fast time and loved the experience. I love my Giulia. Rayan was very helpful.
David was a such a professional. Def recommend him. And he was very smooth with the process and made it very simple thank you David
Jonathan is sales was great, although the care I originally picked out ended up being sold. Finance was overwhelmed and the wait time was very laborious.
Friendly and honest salesmanship. The used vehicle I wanted was not easily found on the large lot causing an inconvenient delay in seeing it. Good.
great place to buy a car liked the sales team it took two and half hour to buy the car in and out my siblings have bought and leased cars from these dealer and they feel the same way .
Very professional, no Hassel, excellent service!! I was in and out driving my new vehicle. Very clean and thorough. Nice selection of inventory, very pleased.
Excellent customer service!! Convenient location and accommodating staff. Calls to confirm appointment and easy to charge appointment. Overall satisfied with this dealership. Would recommend to all.
Great service. Salesmen know very little about the Marque and don't seem to care. Don't seem to know what Alfa Romeo Experiences are available in this market. Superior to Porsche & BMW experiences.
Michael was such an amazing sales man, he listened and was a pleasure to work with. Daniel was also very funny a super cool person who helped us out a ton on the paper work.
Mike was cool, calm and collected while providing the best customer service. From the beginning to end it was an A+ experience. Mike sold me
Nasim is great. She was very helpful and not pushy at all. We expressed our concerns and she addressed them. She worked with us and her management to make a deal with us that we were comfortable with. We left satisfied with our purchase. Evelyn is knowledgeable, friendly and efficient. The reason for the 4 instead of 5 star is that they typically require you to purchase a GPS, paint/interior, protection and nitrogen package. This should be optional in my opinion.
What we signed for on our contract they changed. I felt very disappointed and on top of that they took there time to call us back. They would say they would give us a call back and we never did. We called everyday it took a week and they didn’t fix our problem they decided to write a check to take the easy way out.
My Experience was very good at Russell Westbrook Maserati Alfa Romeo, my Salesperson was Nasim Fathi. She was very knowledgeable and nice. She even came in on her day off when i came in to pick up my car!! Above and Beyond! I would recommend this dealership to anyone looking for a car! Thank you!
She is very patient and really help me to fined my first car base on my credit and payment , I hilly recommends her to my close relative and my friend .
Nasim was very patient and respectful, at the 1st meeting I had a feeling that she is the only one who can work with me to help me find the car I love. Very professional and helpful. She did follow up with me and reminded me of the great deals. Thank you and we will refer our friends to come and buy from your dealership.
I loved my experience at the Alfa store. Sami and his sales team really took care of me and were patient with my car purchase
We have a pleasant experience with the sales crew. Everyone was helpful and kind . We actually didn’t think would end up buying a car when we walked in . We came for a test drive . I would have given a 5 if I would have gotten the price more down.
Thank you for a fast and easy first timer experience. Courteous and professional environment from all the workers. Would definitely recommend to a friend/relative.
Time to change my oil and I expected a long time to get this done. I wanted to first say this has been a very good experience and can’t thank you enough!
I found the car of my dreams! My sales associate David as well as the manager Sammy were great to work with!! Their customer service, patience, and willingness to work with me was the reason I ended up buying my car!! I got a great deal on an awesome car!! I would recommend this dealership to everyone, especially with the gentlemen I worked with.
It was real quick and convenient and the sales person did not waste out time as other dealers playing games. He was a straight shooter and we were very satisfied. will definitely refer to him.
The best experience I could have had at any dealership possible :) thanks to Vahag and swan! Can’t wait to get everyone to buy an Alfa from these guys!
My salesman, Ryan Pope, was responsive and well- informed; Fin.Mgr. Daniel Aceveda was hard to reach, and slow to respond - He was very upset when I kept the “customer copies” of my documents, tho ‘ he’d never responded to my inquiries to clarify whether I should keep them or return them; also , my wiring instructions from him omitted the name of the account holder and my bank wouldn’t process the transfer without this, necessitating a delay while I found someone to resolve this (Mr. Aceveda was again not available!). Also, I received no info as to when to expect my title and the AZ Motor Vehicle Dep’t has yet to receive any info to allow them to issue me a temporary registration/permit! I have been unable to drive my new car for a week!( My understanding is that the dealer typically sends them the necessary info to issue this immediately after the sale). I spent another two hours yesterday getting them to issue this temp. Permit is alternate means .... in all my car purchases over the years, I have never experienced this type of dealer response.
Ryan was very helpful and knowledgeable. Helped me select the right product and get a really great deal on my New Stelvio. I would definitely recommend him to anyone looking for a new Alfa Romeo.
Awesome experience! Ryan and Danny were so nice and made my purchase experience quick and easy. I am now enjoying my dream car! Check out this dealership, you won’t be disappointed.
Everything was great , friendly staff , but we were there from 3pm till 10 pm way too much time to spend to buy a car . Thanks
Richard was absolutely the nicest salesman I have talked to. He was very helpful. Answered every question I had. He was a genuine nice guy who I see being a real asset. He was not the stereotypical salesman chasing you for your money. I think he was a bit quite but it made the process easier. Hopefully he sticks around. I would buy from him again.
My sales representative seemed to have very little knowledge about anything concerning vehicles. Certain employees were also slightly condescending, but I guess that's because I'm a woman.
Sales team was good and helped get a good deal. I had a Q on a contract and left 3 messages none of which were returned. Finally got thru after about 10 calls to the right person.
Very nice people. Richard immediately greeted Us with a genuinely friendly smile and walked us over to the exact car we wanted to see. While Allen helped us get an amazing deal walking us through the whole process and all our choices.
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(818) 860-7638
Call Now5711 Van Nuys Blvd • Van Nuys, CA 91401
Get DirectionsOpen Today! Sales: 9am-9pm
Open Today! Service: 7:30am-6pm
