Customer Testimonials
Jonathan has been great in every aspect. We started with emails and phone conversations during which he helped me in choosing the car and the T&Cs. And ended up in a smooth delivery process. Great also the rest of the team: helpful and cordial in every aspect.
Yohana was fabulous! She was so attentive and meticulous in rescuing my Stelvio after horrible towing company disabled it. She made my stress go down and coordinated very well with my insurance company, getting me a rental car and getting my car back to me ASAP. Thank you!!!
Everyone was friendly and efficient. Business was pretty direct and expeditious. They were not afraid to deal on the phone and text to reach a deal.
Fast service and great work
Overall our experience was great. We were double booked, standing around until someone came out to assist us. Andrew showed us the Tacoma we wanted to purchase and took us for a spin. The actual dealing and paper work was tedious, there were add-ons that were not requested by me, GPS, Upholstery cleaning and some tire service- that added $2,000 dollars to the contract. Andrew was great at meeting us half way and working it out so that we did purchase the truck. He was very professional and patient during the dealing and going back and forth to the manager. We ...
Unfortunately my wife and I could not find our new car on their lot, but Swan was a great help. Very considerate, never pushy. He knew his stuff. It was a pleasure working with him, I can’t recommend him enough.
Yohana provided an excellent service! I stoped by without an appointment and she gave exceptional service by promptly addressing the issue. Thank you for your hard work.
Great service. I’ll always bring my vehicle here. Kenneth in service is always a pleasure to work with. He kept me updated throughout the whole process.
Yohana was friendly and professional when greeting me and immediately took in my car for service. She kept in contact with me by text and delivered my car to me on time.
Beautiful car!! Rayan was very helpful and pleasant. Would definitely recommend this dealership. Patrick was also very helpful, making sure I received a decent loaner vehicle and delivery to my house. Big thanks!
I had the pleasure of working with Vega at RW Alfa Romeo. He was an absolute professional, and got me the best deal in the shortest amount of time. He was ready to answer all my questions, and always was available for communication. I highly recommend RW Alfa Romeo for your Sales and Service! Shout out to Vega for making my experience an excellent one!
Max and Danny are the best! Had an awesome experience and I was in and out with a new car they did everything possible for my experience to be the best possible!
Very helpful staff. They fixed a little ding on the door and it is good as new. Jackie was great and kept me updated on the progress.
Service is great, service staff is very helpful...
Great Experience I drove in actually looking for the Jeep showroom under the same name, and drove off with a Mercedes AMG. Thank you, Jeff
I am very happy at the deal I got on my Giulia and how the team at Alfa Romeo Van Nuys treated me during my visit. Everyone there was very professional and took their time to answer all the questions I had. I would highly recommend this dealership for your next Alfa Romeo.
Great dealership and great sales team! So much respect for the sales manager and the sales agent Nasim for being patient, taking care of us and making sure to get the best deal on a beautiful 2020 Stelvio! I can’t be any happier after this smooth purchase and I have made sure to refer almost all of my friends to this awesome dealership. They earned a loyal customer 😎
One of my best experience as far as service and friendly staff and I got exactly the one I was ask for price was also very good to the point that nine of my friends went and got their Alfa Romeo
Every time I come to this service center everyone is great. I wish I would have gotten an estimate so I had an idea of how much it was going to cost before they did the work. Also, during the service I received a text and replied to it, did not get a response. Everyone was professional, courteous and fast. I would definitely come back and recommend to people
I asked for service within an hour so I could get back to my office for meeting. Danny processed the approval from Alpha and completed the work as promised.
Seamless process from start to finish with outstanding customer service along the way. I drove 3 hours to work with them - highly recommend Brandon!
Very helpful staff. I had an issue with my sensors, and Alfa Romeo service team fixed the problem! I was also given a loaner vehicle to get me through the days until my car got fixed. Thanks again!
They were very nice and the location was easy to find. The rep I worked with did an ok job of detailing the information for me. However, they tried to get me to sign a contract for a car without informing me of charges that I didn’t agree to beforehand.
Fast, easy and respectful! I called for a service appointment and was scheduled instantly without a problem! Great customer service and that's what it's all about!
The salesman jonhnath was great not rushing us to buy took his time great guy nice doing business with him will be back for more business
I got my car here and I live about an hour away but I still drive to this dealer to get it serviced. Last time I was there it was an emergency and Kenny(service) got me all sorted and ready to go in no time. Thank you,
This business has the best selection of cars ! There is something for everyone ! Choices and choices. And the staff is great, profesional,knowledgeable, friendly and accomodating. We walked in 20 minutes before closing time and we walked out with an Alfa Romeo past midnight. Everyone was tired but noone turned us away. Many thanks to : Anthony( sales guy) , to Patrick ( the manager) to Danny( financial department). I hope I remember everyone’s name correctly, since this was a midnight deal when everyone should have gone to sleep, including us . Thank you !
I found the exact car that I was looking for and Ryan made it an easy enjoyable experience buying my new Fiat Spyder. The price that I paid was excellent and considerably less than the other Fiat dealerships I spoke with.
I had one of the best experience buying a car the salesman was excellent and that finance department they were very patient explaining everything to us
Awesome, easy, fast experience. The sales people are really down to earth and got me a great deal. I left with my new car within hours. Would recommend 100%
It is always a pleasure to work with Josch, he is always on top of his work! Hope he stays at this location forever so I can get my next deal with him.
Is there anything better than driving an Alfa Romero... and to have the superior customer service that RW delivers... its a win-win every time. Thanks.
Danny in service is very nice and accommodating :}
No pressure place and cool cars.
The sales associates treated us with so much courtesy that the stress of making such an important purchase was relieved. The diversity of the staff made us feel welcome!
Best service I ever had at a dealership friendly service. Made everything easy for me to understand. Great atmosphere. Friendly people great selection of cars
Easy and efficient check in. Yohana was personable and made me feel welcome. I waited while my Stelvio was being serviced. I was pleasantly surprised when it was done faster than I expected. I drive from Thousand Oaks to get my car serviced because of the service department!
Jackie helped me during my previous visit in December 2020, and again during my visit this week. She is super sweet, and kept me well-informed about any questions I had.
Great service , Great staff , Would highly recommend purchasing a vehicle here !
Swan was the best person to help me get my dream car. My family and I have been using RW for years, and we will always continue to go back!
I recently visited Russell Westbrook Alfa Romeo, and was extremely happy with the service I received from Luis Vega. He was very friendly, professional, and most important patient. I would definitely recommend my friend and family to do business with him and Patrick.
Overall a good experience, I was not too happy about the forceful alarm system they throw in the deal at $1,295 on top of the sales price. It was originally $2500 and when buying a 50K vehicle every charge counts. I would have given a five star if this could have been removed.
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Excellent service. Prices are too high and this has been troublesome to me the whole time I’ve leased the vehicle. These hidden costs would prevent me from leasing again despite the service departments continued excellence.
William our sales person and Paul his manager took great care of us. They were professional, customer-centric and accommodating. I would definitely recommend this dealer.
Thanks to the great service, my little Fiat is still running great after nine years of ownership! I highly recommend these Italian cars!
Yohana in the service department was great to work with. She was extremely helpful and friendly. I had to bring my car in last minute and she was very accommodating. The customer service I received was outstanding. I always have a great experience with the service department Russell Westbrook Van Nuys. Thank you!
Great dealership and great salesman! Worked with Vega and got the best deal on my trade and new car. Love my brand new Giulia and the great selection they have to choose from. They offered me water and even helped me out delivering my car to my residence. Great place over all and best selection!
It was very easy and hassle free. My first service was free. So that was nice too. Hope next visit is the same. Thank you
Very professional, explained every information/detail for me to understand, excellent customer service, staff are very nice and friendly very welcoming and very great deals
Working with Danny , Patrick and Max was a great experience at Maserati. I told Danny over the phone my budget and within an hour he had a deal worked out for me for a better car than my original choice . I immediately drove to the dealership thinking “what’s the catch” when I got there I was greeted by Max, Patrick, Danny. There was no catch these were a team of guys who truly cared about my experience at Maserati, Danny kept his word and honored everything we talked about, Patrick and Max was there every step of the way ...
It’s a very transparent dealership and they are also friendly and willing to work with you
Great service from start to finish. Ryan was very helpful in the sales process and made sure every thing was taken care of. Grade A
Luis was great and helpful. Experience was quick and easy Luis was great and helpful. Experience was quick and easy Luis was great and helpful. Experience was quick and easy
Good customer service. Fixed the problem I had with my car. Have no complaints. (AlfaRomeo owner)
Excellent service and communication. Transaction went as smooth and werent any complaints at all. The car washing part did take a while, car was still dirty.
Great service all around! Brandon was friendly and patient in terms of working with us on the price and the specific car we were interested in.
Always a great job. Kenny takes care of everything, however he was out and Jacky C stepped right in with the same great level of service.
Yohana Carpenter is what make the experience excellent, very reliable in person by phone and with email, the Loner is what sometimes is less not because of the people but the cars are a bit dirty or smelly
Yohana was great at communicating with me. However it was disappointing that I had to go back because the job was incomplete (defective). I just hope the rest of the service was thorough
Once the part was in stock, it was a smooth process and quick change of the part. The staff were friendly and efficient. I did not have to wait long.
BEST DEALERSHIP EVER!! I dealt with so many different dealerships in the past, but this was by far the best experience I had. Got the car of my dreams here and got the best deal! Great sales team and service as well. They gave me water and even went out of their way to order me food while I wait. They also helped me deliver my car to my home and take pictures, will never forget this!!
Excellent customer service.
Yohana at the service center helped me with my car's service. She was very nice, professional, and helpful. She told me what would happen and they did just that. I did think they would rotate the tires but it looks like they didn't do it.
I had a budget coming into the dealer with a trade in offer and Vega worked around my budget to find me the best car that suits me. I also appreciate the finance team making everything such a smooth and easy process.
Alondra who initially called me back after my first visit was fantastic. She introduced me to the vehicle i actually ended up getting. I wasn't very familiar with the ALPHA brand. Alondra sent me pictures and detailed information on a vehicle STELVIO she thought i would like. Alondra was great and is definitely an asset to your company. Once I returned to your location Luis Valdez was my salesperson. He worked hard to get me the deal i was looking for. Luis kept me informed the entire process with an positive and energetic attitude. Mr. Valdez is another asset ...
Very friendly people, easy to talk too, straight forward,
They have a very professional approach with the clients and answer all the questions I had before I made the decision to but a vehicle from them. My Sales Agent was William along with his supervisor Brandon and manager Paul, they all made this buying experience very pleasant and straightforward.
Fantastic experience, was extremely smooth and everyone was very very helpful. The GM Richard Green was very on top of things as well. I will definitely refer my friends and family to your location
Great dealer! We fell in love with this caring and friendly individual who was helpful and knowledgeable! Love the car, service, and dealer! Amazing service!
This dealership takes customer service to a new level! Thank you Jackie and Maria for all your exceptional service. You ladies were beyond helpful and sweet 😉
Had the pleasure of working with Sales Manager Sami Dahhan and Swan at Russell Westbrook Alfa Romeo. They were very knowledgable on the Alfa brand and helped find my Giulia TI Sport with ease. Seamless process from start to finish!
Yohana was very nice and got me in and out quickly. The service department is always great. Usually I have Danny help me, but he wasn’t available when I brought in my car. But Yohana was just as pleasant. I have been getting my car serviced here since I purchased it in 2013 and have always been extremely satisfied for the work done on my car. Thanks!
It was a great experience. I worked with Jonathan & Mauro who are both awesome and a pleasure to work with! They made the experience quick and easy!
Danny helped me fix an issue with my car. It was all taken in a timely manner and he made the process really easy. Great experience!
Great customer service. Our sales man Rudy, was very cooperative and worked with us to get the car we wanted. Finance manger Mike was also informative. Overall I would recommend this dealer to Alpha Romeo buyers.
2nd to none. I worked the deal over the phone and when I showed up it was everything we talked about! Everybody was friendly and was treated like family.
Love my Alfa, my wife owns a Jeep
It was a fateful day for my car and it was blessed by the glorious experience of Russell Westbrook. Perfect as always. And always will be perfect. Till next time
David worked really hard to get us the best deal possible! We are truly happy with our purchase and will be recommending this dealership to all friends and family!
I was received right away when I pulled into service area ...took in for recall and first service also having issues with software Asked for loaner and given one with no issue
Easy experience, the sales people were knowledgeable and professional. Overall it was a good experience. Would recommend this dealer to friends and family. Highly recommend
Very professional service, I went there for an oil change for my alfa Romeo Giulia and Kenneth had me in-and-out in an hour. It was easy to socially distance, I just sat in one of the armchairs outside and read a book. The chair was comfortable and they had bottled water available. I will definitely come back
Yohana is always reliable, communicative, personable and honest - which I appreciate. I like coming to her each time with issues or questions because she's a straight shooter but still warm and presents everything effectively but in a way that I, not a car person, understand. Always appreciate our interactions - thanks Yohana!
Excellent Service , quick and prompt action Michael Earl helped find the right car. Manager Provided excellent service. The Finance officer Mr Octavio concluded the deal.
Amazing and friendly staff. Had a great experience. The sales team was very professional and honest. The staff were very knowledgeable. Overall a great car buying experience. Thanks again to the team at RW.
This is a great dealership with helpful staff and a good selection of vehicles. Richard N was very patient and helpful. He worked with me to make sure I got the car and deal that worked for me. If you're looking for an Alpha Romeo, this dealership will take care of you.
Service department is great! Kenneth was super helpful and friendly at every encounter
This dealership gives awesome service as usual! They take time and explain things and always giving quality care. My service advisor is a gem! Best!
Great service and price! Had a pleasant experience working with Brandon, appreciate that even door delivered the car! The paperwork was taken care of efficiently. Smooth process
Dan, Jonathan, and Patrick made buying my Alfa a great experience. I am enjoying the car!
Milton and everyone that helped me buy my Levante:: THANK YOU clean location and friendly staff. Very professional zero pressure and great energy! They really cared about what I was looking for and hands down the best prices while I shopped.
Our service advisor Jacky was great to deal with. Very friendly and very helpful. The dealership worked on our behalf with Alfa Romeo to get the work done under warranty. The service tech who checked on the vehicle after the work was done was very helpful and knowledgeable. Really happy that we purchased our Stelvio at Russell Westbrook. The loaner vehicle was also a great benefit.
Brandon was super helpful from start to finish making my time a priority and got me the car I wanted for the price I wanted. Felt like the team was working with you not against you! Would recommend to family and friends
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